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Frequently Asked Questions

 

SHIPPING POLICIES

PRINTS

All of my prints are created and shipped by a fantastic Austin, Texas-based company called Skyline Art Prints.  Skyline ships nationwide with USPS and UPS.  Shipping prices are set by Skyline, and shipping usually takes 5-10 business days (may be slightly longer during periods of high demand).  Quality takes time, so please be patient while waiting for your perfect print to arrive!  Customers will receive an email and tracking number as soon as the order has shipped.

ORIGINALS and HOME DÉCOR

All original paintings, key-racks, and magnets will be shipped by me via USPS or FedEx from Houston, Texas.  Please allow 2-4 days for paintings to ship out, and 1-2 days for all home décor items.  I will send email notification and tracking numbers (if applicable) when the order has shipped.

 

RETURNS / REFUNDS / EXCHANGES

PRINTS

Skyline Art Prints does not accept returns. All sales are FINAL.

If your prints arrive damaged--Please keep all packaging and contact Skyline Printing for further instructions to replace your prints:  

(512) 497-2822 or admin@skylineartprints.com

 

ORIGINALS AND HOME DECOR

I want you to LOVE your new artwork!  That's why I offer a 30-day no questions asked return policy.

If for any reason you don't love it, you may exchange it or return it for a full refund (excluding shipping costs--buyer pays return shipping costs).   No questions, no hassle.  Please do follow these steps:

1. send me an email at groovygal@groovygaldesigns.com to get instructions on how to receive a refund.

2. ship your item back to me in its original packaging using a trackable method.

Did your original, keyrack, or magnet arrive damaged?  Your purchase will be professionally packed and shipped and I am confident that it will arrive in mint condition, but sometimes things can happen in transit.  If your artwork is damaged or defective in any way, just follow these simple steps to take advantage of my hassle-free replacement process:

1. Take a digital photo of the damaged products and the shipping container (if damaged).

2. Attach the photos to an email and send to groovygal@groovygaldesigns.com.  Please provide your order number and a short description of the damage in the email.

3. I will immediately begin the process of replacing the damaged product.  Please note, however, that original pieces of art can never be truly replaced--I will do my best to replicate the piece for you.

Note: if no damage is visible in the photograph, it may be necessary for you to return the item.

 

HOW DO I KEEP UP WITH YOU, GROOVY GAL?

The best way to keep up with all of Groovy Gal Designs new work is to create an account (top right of your screen) and opt in to periodic mailings and announcements (...and to receive exclusive offers that I reserve for my returning clients!)

You can also keep up with me on social media, so be sure to visit these pages:

Facebook: http://www.facebook.com/GroovyGalDesigns

Pinterest: http://www.pinterest.com/GroovyGalDesign

Instagram: http://www.instagram.com/joclairehall

Twitter: http://www.twitter.com/GroovyGalDesign

 

 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I want you to love your new artwork, that’s why I offer a 30 day, no questions asked return policy. If for any reason you don’t love it, you can exchange it or return it for a full refund (excluding shipping charges). No Questions, no Hassle. Please visit my FAQ page for more details.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

When ordering PRINTS from Groovy Gal Designs, be assured you will receive museum-quality canvas and fine art archival prints and reproductions. 100% acid-free archival cotton papers are used for a true museum-quality appearance.

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